Frequently Asked Questions

Simply fill out our online application form on the Apply page with your personal and travel details. Once submitted, our visa experts will review your application within 24 hours and contact you with next steps. We'll guide you through document requirements and schedule any necessary interviews.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, bank transfers, and even payment plans for larger bookings. All transactions are processed securely through encrypted payment gateways. You'll receive an invoice and payment confirmation immediately after processing.

Yes, modifications and cancellations are possible subject to terms. For visa applications, changes can be made before submission to the embassy. For travel bookings, cancellation policies vary by airline/hotel. We recommend travel insurance to protect against unforeseen changes. Contact our support team for assistance with any modifications.

Absolutely! We offer special discounts for groups of 5 or more travelers. Group rates apply to both visa processing and travel packages. Corporate clients receive additional benefits including dedicated account managers and priority processing. Contact us for a custom quote based on your group size and destination.

With our 98% success rate, rejections are rare. If it happens, we'll help you understand why and advise on reapplication. If rejection was due to our error, we offer a full refund and free reapplication support. We also provide appeal assistance when applicable. Our team works diligently to prevent rejections through thorough application review.

Log into your Dashboard using the credentials sent to your email. You'll see real-time updates on your application status, document checklist, and any pending actions. We also send email notifications for major milestones. Our support team is available 24/7 if you have questions about your application progress.

While not always mandatory, travel insurance is highly recommended and required by some countries (especially Schengen nations). It protects you against medical emergencies, trip cancellations, lost luggage, and unforeseen events. We offer comprehensive travel insurance packages at competitive rates that meet all visa requirements.

Yes! Our 24/7 emergency hotline is available to all clients during their travels. Whether you need to rebook flights, find medical assistance, replace lost documents, or handle any travel emergency, our team is just a call away. This service is included with all our travel packages at no extra cost.